Cannot View The Product Categories Whilst Creating An Opportunity In Telesales Or Sales Online
(Doc ID 1299634.1)
Last updated on JULY 30, 2021
Applies to:Oracle TeleSales - Version 18.104.22.168 to 12.1.3 [Release 11.5.10 to 12.1]
Information in this document applies to any platform.
A new product category was created using the following steps as from <Note 396079.1>:
Creation of Product Categories: Flexfield Structure - Product Catagories
Creation of a Product Hierarchical Catalog:
Description - TELESALES_SK
Flex Structure - Product Categories
Controlled At Master Level Default Category - CERDO
Allow Multiple Item Category Assignments - No
Enforce List of Valid Categories - Yes
Enable Hierarchy for Categories - Yes
Raise Item Catalog Assignment Change Event - Yes
Raise Alternate Catalog Hierarchy Change Event - Yes
Raise Catalog Category Change Event - Yes
Attachment of the Product Catalog to the Product Reporting Functional Area
In the table choose Functional area =Product Reporting and Category Set =Product Catalog created (TELESALES_SK)
Run Concurrent Request Load Catalog Hierarchy:
Concurrent Program: Load Catalog Hierachy
Parameter - Refresh mode Full or Partial
However, when creating an Opportunity in TeleSales no product is returned in the LOV.
This can be reproduced with the following steps:
(R) TeleSales Agent
(N) Opportunity Center
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