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Cannot View The Product Categories Whilst Creating An Opportunity In Telesales Or Sales Online (Doc ID 1299634.1)

Last updated on DECEMBER 19, 2022

Applies to:

Oracle TeleSales - Version to 12.1.3 [Release 11.5.10 to 12.1]
Information in this document applies to any platform.


A new product category was created using the following steps as from <Note 396079.1>:

Creation of Product Categories: Flexfield Structure -  Product Catagories

Creation of a Product Hierarchical Catalog:

Description - TELESALES_SK
Flex Structure -  Product Categories
Controlled At Master Level Default Category - CERDO
Allow Multiple Item Category Assignments - No
Enforce List of Valid Categories - Yes
Enable Hierarchy for Categories - Yes
Raise Item Catalog Assignment Change Event - Yes
Raise Alternate Catalog Hierarchy Change Event - Yes
Raise Catalog Category Change Event - Yes

Add category

Attachment of the Product Catalog to the Product Reporting Functional Area 
In the table choose Functional area =Product Reporting and Category Set =Product Catalog created (TELESALES_SK)

Run Concurrent Request Load Catalog Hierarchy:
Concurrent Program: Load Catalog Hierachy
Parameter - Refresh mode Full or Partial

However, when creating an Opportunity in TeleSales no product is returned in the LOV.

This can be reproduced with the following steps:

(R) TeleSales Agent
(N) Opportunity Center


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