The General Ledger Reconciliation Report Shows Reconciled Voided Refund Payment Transactions (Doc ID 1299833.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Cash Management - Version 12.0.0 to 12.1.3 [Release 12 to 12.1]
Information in this document applies to any platform.

Symptoms

On EBS application version 12 in Production instance, find that a voided refund payment is appearing in the General Ledger Reconciliation Detail Report as an unreconciled payment with a status of voided.

Expected behaviour
Expect this voided refund payment to not appear in the report.

Steps to reproduce
1 - We've voided the refund in the Payables module and this voided refund appeared in the users bank account.
2 - We created a dummy bank statement and created a 'Stopped' line item and then reconciled the voided refund against this dummy bank statement line. The screenshots show the line is reconciled.
3 - When we run the General Ledger Reconciliation Detail Report this refund still appears as an unreconciled payment with a status of voided.

We already have <Patch 8732838>:R12:CE.B applied prior to this issue occurring.

Cause

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