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MFS Laptop Not Showing Correct IB Configuration For Debrief Instances (Doc ID 1299895.1)

Last updated on SEPTEMBER 02, 2020

Applies to:

Oracle Mobile Field Service - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

Cannot  find all parts that should appear in the Instance Configuration for Debrief.
On the laptop, only a subset of the entire configuration is visible when expanding the configuration tree, compared the entire configuration as shown in Install Base (on the server)

All  related parts should be present so they can be entered for Debrief (i.e. when the SR was on a parent instance, but the actual broken and replaced  part is a child)

The issue can be reproduced at will with the following steps:
1. Log into Web To Go
2. Search Task Number
3. Go to Quick Debrief or Material Reporting
4. Change Service Activity Code to Recovered Part
5. Expand Configuration

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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