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Contract Number does not show as a hyperlink on Field Service Administrator Portal (Doc ID 1299898.1)

Last updated on MAY 19, 2020

Applies to:

Oracle Field Service - Version 12.1.2 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.


When using the 12.1.2 version of the Field Service Administrator Portal (FSAP), an intermittent issue occurs when viewing the Task details, as the associated Contract Number is not always hyperlinked.

The issue can be reproduced at will with the following steps:
1. Open the  Field Service Administrator Portal.
2. Query for a given resource.
3. Select a task, and note that the Contract number is not always hyperlinked.

Due to this issue, users cannot be certain that they can display the contract details from the FSAP.




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