Entitled Contracts Are Not Displayed On The SR Form When Clicking on "Get Contracts" Button (Doc ID 1299945.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Teleservice - Version: 12.1.2 and later   [Release: 12.1 and later ]
Information in this document applies to any platform.

Goal

When we click on "Get Contracts" it should return the Entitled Contracts as on date when button has been clicked in order to fetch all entitled contracts.

Expectation is that, contracts that have expired and are then renewed should show  in the Service Request, Subject tab.

The issue can be reproduced at will with the following steps:
1. Look for Contracts in the Service Request -> Subject Tab
2. If expired, renew for a longer period of time.
3. The Subject tab should show the contract but does not.

Due to this issue, users cannot associate the appropriate contracts to the Service Request. 





Solution

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