Entitled Contracts Are Not Displayed On The SR Form When Clicking on "Get Contracts" Button
Last updated on MARCH 08, 2017
Applies to:Oracle Teleservice - Version: 12.1.2
Information in this document applies to any platform.
Expectation is that, contracts that have expired and are then renewed should show in the Service Request, Subject tab.
The issue can be reproduced at will with the following steps:
1. Look for Contracts in the Service Request -> Subject Tab
2. If expired, renew for a longer period of time.
3. The Subject tab should show the contract but does not.
Due to this issue, users cannot associate the appropriate contracts to the Service Request.
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