Withdraw Dispatch Results in "No_contact_found" Error

(Doc ID 1299992.1)

Last updated on SEPTEMBER 08, 2016

Applies to:

Oracle Fleet Management - Version: 6.1.3 and later   [Release: 6.1 and later ]
Information in this document applies to any platform.

Symptoms

When a withdraw dispatch is executed, it requires an External System on the driver. This is not required for the Send Dispatch. Therefore if a dispatch is sent for a driver that does not have an External System, it cannot be withdrawn.

The same checks should apply to both actions.

Steps to reproduce:

The Shipment Action (Fleet Management -> Driver Dispatch -> Withdraw Dispatch) is being executed and results in an error similar to this:

cause.No_contact_found_forwithdraw_work_assignment

at sun.reflect.GeneratedConstructorAccessor483.newInstance(Unknown Source)
at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:27)
at java.lang.reflect.Constructor.newInstance(Constructor.java:513)
at glog.util.exception.GLException.factory(GLException.java:434)
at glog.util.exception.GLException.factory(GLException.java:410)
at glog.util.exception.GLException.factory(GLException.java:406)
at glog.util.exception.GLException.factory(GLException.java:402)
at glog.server.workflow.tender.WithdrawWorkAssignment$NotifyDriver.perform(WithdrawWorkAssignment.java:151)
at glog.server.workflow.Workflow.executeBody(Workflow.java:79)
at glog.server.workflow.Workflow.execute(Workflow.java:51)
at glog.server.workflow.WorkflowSessionBean.execute(WorkflowSessionBean.java:64)
at glog.server.workflow.WorkflowSessionServerSideEJBWrapper.execute(WorkflowSessionServerSideEJBWrapper.java:38)
at glog.server.workflow.WorkflowSessionServerSideEJBWrapper_61kh96_EOImpl.execute(WorkflowSessionServerSideEJBWrapper_61kh96_EOImpl.java:353)
at glog.server.workflow.WorkflowManager.execute(WorkflowManager.java:353)
at glog.server.workflow.Trigger.trigger(Trigger.java:122)
at glog.util.event.EventHandler.triggerEvent(EventHandler.java:228)
at glog.server.workflow.TopicManager.execute(TopicManager.java:205)
at glog.server.workflow.ServerPublisher.execute(ServerPublisher.java:161)
at glog.server.workflow.ServerPublisher.execute(ServerPublisher.java:164)
at glog.server.workflow.Topic.execute(Topic.java:178)
at glog.business.action.ShipmentExecutionActionExecutor.withdrawWorkAssignment(ShipmentExecutionActionExecutor.java:4359)
at glog.business.session.ShipmentExecutionActionSessionBean.withdrawWorkAssignment(ShipmentExecutionActionSessionBean.java:2376)
at glog.business.session.ShipmentExecutionActionSessionServerSideEJBWrapper.withdrawWorkAssignment(ShipmentExecutionActionSessionServerSideEJBWrapper.java:3590)
at glog.business.session.ShipmentExecutionActionSessionServerSideEJBWrapper_idwxv7_EOImpl.withdrawWorkAssignment(ShipmentExecutionActionSessionServerSideEJBWrapper_idwxv7_EOImpl.java:3623)
at glog.business.session.gen.ShipmentExecutionActionSessionSkel.withdrawWorkAssignment(ShipmentExecutionActionSessionSkel.java:2721)
at glog.business.session.gen.ShipmentExecutionActionSessionSkel.exec(ShipmentExecutionActionSessionSkel.java:489)
at glog.webserver.wrapper.SkelImpl.execDispatch(SkelImpl.java:15)
at glog.server.wrapper.WrapperSessionBean.execDispatch(WrapperSessionBean.java:61)
at glog.server.wrapper.WrapperSessionServerSideEJBWrapper.execDispatch(WrapperSessionServerSideEJBWrapper.java:48)
at glog.server.wrapper.WrapperSessionHome_a06097_EOImpl.execDispatch(WrapperSessionHome_a06097_EOImpl.java:61)
at glog.server.wrapper.WrapperSessionHome_a06097_EOImpl_WLSkel.invoke(Unknown Source)
at weblogic.rmi.internal.BasicServerRef.invoke(BasicServerRef.java:589)
at weblogic.rmi.cluster.ClusterableServerRef.invoke(ClusterableServerRef.java:230)
at weblogic.rmi.internal.BasicServerRef$1.run(BasicServerRef.java:477)
at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:363)
at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:147)
at weblogic.rmi.internal.BasicServerRef.handleRequest(BasicServerRef.java:473)
at weblogic.rmi.internal.wls.WLSExecuteRequest.run(WLSExecuteRequest.java:118)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:201)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:173)

Cause

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