Service Contract Approval Workflow Errors with Invalid Reference After Upgrade (Doc ID 1300146.1)

Last updated on JUNE 03, 2016

Applies to:

Oracle Service Contracts - Version 12.1.3 and later
Information in this document applies to any platform.
***Checked for relevance on 17-Sep-2014***

Symptoms

When attempting to submit an upgraded contract in an Entered status for approval, the following error occurs.

Error:
There is no workflow activity for the current contract or workflow reference (key) is invalid There could have been data corruption or workflow process was not launched.

 

When attempting to change a contract in an Entered status to Canceled, the following error occurs.

Error:
ORA-20002: 3124: Process 'K_PROCESS' for item 'OKSKPRCS/......is not active in Package OKS_WF_K_PROCESS_PVT Procedure Cancel_Contract

Cause

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