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Service Request: When using Print Friendly Receiving Error: HTTP 404: The web page cannot be found (Doc ID 1300177.1)

Last updated on JULY 14, 2020

Applies to:

Oracle iSupport - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

When attempting to open the "Print friendly" button, the following error occurs.

ERROR
-----------------------
HTTP 404: The web page cannot be found.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open an existing SR
2. Click on the Tasks tab
3. Click on Logs and Notes (must have notes)
4. Click on "Print friendly" button and see the page not found error.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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