No Data Is Displayed in Collector's UWQ Delinquency Node If the User/Collector Has Restricted Access, Bill to Node Is Showing The Correct Bill To's (Doc ID 1300873.1)

Last updated on AUGUST 10, 2017

Applies to:

Oracle Advanced Collections - Version 12.1.1 and later
Information in this document applies to any platform.

Symptoms

Your operational level is Bill to
IEX: Work Queue Access = Restricted.
Users access the Collector's Work Queue and might get the error:

APP-JTF-310604: Program error: Please inform your system administrator
or support representative that:

jtf_grid.populate package reports error:

An unexpected error occurred in jtf_grid.populate

grid: <GRID_BLOCK.GRID_ITEM>
datasource: <IEX_DELINQUENCIES_UWQ>

The following information is available:

<null>

The error is most likely in the form or the metadata definition. Please check
the following alert for the error code.

 

and/or the Delinquent Transaction Node is empty, while the Delinquent Bill to Node shows the correct data.

Cause

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