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'An error occurred in the QA process' OKC_QA_GET_STATUS When Running Service Contracts QA Check (Doc ID 1302207.1)

Last updated on FEBRUARY 26, 2019

Applies to:

Oracle Service Contracts - Version 11.5.10 to [Release 11.5]
Information in this document applies to any platform.
Checked for relevance on 28-Jul-2014


When running the QA Check on a renewed service contract the error below is received and the contract cannot be submitted for approval.  The error is intermittent and only happens on some contracts.

An error occurred in the QA process while trying to retrieve the contract's original status. Please contact your support representative.(OKC_QA_GET_STATUS)

Steps to Reproduce:
1. Go to (R) Service Contracts Manager (N) Launchpad
2. Open a renewal service contract.
3. Open the contract for update and update as necessary.
4. Go to Actions > Check QA
- the contract passes all the QA checks but the error message is shown when the QA check finishes.


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