'An error occurred in the QA process' OKC_QA_GET_STATUS When Running Service Contracts QA Check (Doc ID 1302207.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Service Contracts - Version 11.5.10 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.
Checked for relevance on 28-Jul-2014

Symptoms

When running the QA Check on a renewed service contract the error below is received and the contract cannot be submitted for approval.  The error is intermittent and only happens on some contracts.

Error:
An error occurred in the QA process while trying to retrieve the contract's original status. Please contact your support representative.(OKC_QA_GET_STATUS)

Steps to Reproduce:
1. Go to (R) Service Contracts Manager (N) Launchpad
2. Open a renewal service contract.
3. Open the contract for update and update as necessary.
4. Go to Actions > Check QA
- the contract passes all the QA checks but the error message is shown when the QA check finishes.

Cause

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