Clicking on an Empty Spreadtable Causes Forms Session to Stops Recognizing Keystrokes and Mouse Clicks
(Doc ID 1302741.1)
Last updated on MARCH 08, 2017
Applies to:Oracle TeleSales - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
On : 12.1.3 version, Core
When clicking on an empty spreadtable, the following error occurs.
Exception in thread "AWT-EventQueue-2" java.lang.NullPointerException
at java.awt.AWTEventMulticaster.mouseClicked(Unknown Source)
at java.awt.Component.processMouseEvent(Unknown Source)
at oracle.ewt.lwAWT.LWComponent.processMouseEvent(Unknown Source)
The issue can be reproduced at will with the following steps:
1) Using the TeleSales Agent responsibility open up a org contact (party relationship) in eBusiness Center that does not have any Leads.
2) Navigate to the Lead Tab
4) Click in the white area of the Lead spreadtable (as long as there are no leads)
5) The session stops recognizing keystrokey and mouse clicks and the Java console shows the following stack trace:
The issue has the following business impact:
Due to this issue, users cannot continue working
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