SFM Event Manager Queue Service Does Not Process Messages (Doc ID 1302782.1)

Last updated on APRIL 24, 2016

Applies to:

Oracle Service Fulfillment Manager - Version 11.5.10.2 and later
Information in this document applies to any platform.
***Checked for relevance on 24-APR-2016***

Symptoms

Find there are messages in the Event Manager queue but the SFM Event Manager Queue Service is not processing them even though the Actual and Target attributes are both shown as '1' in the concurrent manager service form.

In the meantime, if user runs the 'SFM Event Manager Queue Service' concurrent program from the SFM System Administrator (Responsibility) > Concurrent > Run Request,  the messages are processed normally to Install Base

Cause

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