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Cannot See the Warranty Contract Number in Charge Form (Doc ID 130301.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Teleservice - Version 11.5 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.

Symptoms

In Oracle Customer Support, you are searching for service requests and you cannot see the warrenty number in the contract on the charge form.

Form Name : CSXSRISR
Form Version : 11.5.209

Could not see the warranty contract number in charge form, however it can be seen in the View Customer Product screen and Service Request screen.

Changes

 

Cause

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