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R12: Troubleshooting Emails Going to The Oracle Retry Folder and How To Capture Enhanced Logs From The Email Center Download Processor (Doc ID 1303099.1)

Last updated on SEPTEMBER 21, 2018

Applies to:

Oracle Email Center - Version 11.5.10 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.

Purpose

When using Oracle Email Center in R12, there may be cases where emails go from the Inbox Folder of the the Account to the Oracle Retry Folder of the Account, where as in normal operation these emails would go to the Oracle Processed Folder of the Account.

The Email Center Download Processor is used to process the emails from the Inbox Folder to the Oracle Retry/Oracle Processed Folders.

The following note gives advise on how to troubleshoot in this area, and gather logs to assist both the Customer and Oracle Support in finding out the reason why emails go to the Oracle Retry Folder.

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps
 Patch Required.
 Check Current Version of file.
 Install Patch.
 Check new version is in place.
 Set up Download Processor Enhanced  Logging.
 Stop the Download Processor
 Enable the FND logging.
 Modify $ADMIN_SCRIPTS_HOME/java.sh
 Bounce the http/oacore
 Restart the Download Processor
 Flush the iem logs
 Reproduce the issue.
 Capture Logs and Results
 Creating a Service Request with Oracle Support
 Community Discussions
References

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