My Oracle Support Banner

Payment Term Does Not Default Correctly From Bill-to Site (Doc ID 1303191.1)

Last updated on SEPTEMBER 20, 2017

Applies to:

Oracle Order Management - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms


On :  11.5.10.2 version, Transaction Entry

The Payment terms for only 1 customer (#4119) is defaulting as Credit Card, while the customer is setup as Payment Terms = Net30.

EXPECTED BEHAVIOR
-----------------------
Expect Payment Terms to default as Net30, not Credit CArd

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Order Management Super User responsibility
2. Enter new order using customer #4119
3. 'Others' tab shows Payment Terms = Credit Card

Defaulting Rules listing for this attribute on the order header, Payment Terms should default in this order:
  Condition   Seeded      Enabled   Sequence   Source Type     Default Source/Value
 ------------------------ ----------    ---------   ------      -------   -------- --------------  -----------------------------

           Payment Term    1  Always        N       Y           1     RELATED_RECORD  Blanket Header.Payment Term
                                      1  Always        N       Y             2     RELATED_RECORD  Agreement.Payment Term
                                      1  Always        N       Y             3     RELATED_RECORD  Ship To.Payment Term
                                      1  Always        N       Y             4     RELATED_RECORD  Invoice To.Payment Term
                                      1  Always        N       Y             5     RELATED_RECORD  Customer.Payment Term
                                      1  Always        N       Y             6     RELATED_RECORD  Price List.Payment Term

Ran Defaulting Generator for all attributes on the order header and issue remains.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users have to manually update Payment Terms = Net30.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution


This document is being delivered to you via Oracle Support's Rapid Visibility (RaV) process and therefore has not been subject to an independent technical review.
My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.