Payment Term Does Not Default Correctly From Bill-to Site (Doc ID 1303191.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Order Management - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms


On :  11.5.10.2 version, Transaction Entry

The Payment terms for only 1 customer (#4119) is defaulting as Credit Card, while the customer is setup as Payment Terms = Net30.

EXPECTED BEHAVIOR
-----------------------
Expect Payment Terms to default as Net30, not Credit CArd

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Order Management Super User responsibility
2. Enter new order using customer #4119
3. 'Others' tab shows Payment Terms = Credit Card

Defaulting Rules listing for this attribute on the order header, Payment Terms should default in this order:
  Condition   Seeded      Enabled   Sequence   Source Type     Default Source/Value
 ------------------------ ----------    ---------   ------      -------   -------- --------------  -----------------------------

           Payment Term    1  Always        N       Y           1     RELATED_RECORD  Blanket Header.Payment Term
                                      1  Always        N       Y             2     RELATED_RECORD  Agreement.Payment Term
                                      1  Always        N       Y             3     RELATED_RECORD  Ship To.Payment Term
                                      1  Always        N       Y             4     RELATED_RECORD  Invoice To.Payment Term
                                      1  Always        N       Y             5     RELATED_RECORD  Customer.Payment Term
                                      1  Always        N       Y             6     RELATED_RECORD  Price List.Payment Term

Ran Defaulting Generator for all attributes on the order header and issue remains.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users have to manually update Payment Terms = Net30.

Cause

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