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Depot Repair-Auto Receipt: Items Appear To Be Eligible For Auto Receipt (Doc ID 1304246.1)

Last updated on MAY 19, 2020

Applies to:

Oracle Depot Repair - Version 12.1.1 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

When attempting to receive an item from Logistics a pop-up message occurs. "Eligible for Auto Receipt".
It is not expected that the item selected is eligible for auto-receiving.

The Depot Repair user guide states the following:
• The item must be serialized
• The item must be locator controlled.
• The quantity on the RMA (Return) line is 1.
• The Receipt Routing must not be Inspection Required.
• You must enter the Source Serial Num and Subinv fields on the RMA (Return) line.
When all these conditions apply, and you click the Receive button on the Logistics tab,an alert message appears that informs you that the item is eligible for auto-receive.
If you accept the option to auto-receive the item, the auto-receive operation isperformed
 
The item should not be available for auto receipt


The issue can be reproduced at will with the following steps:
1. Select Eligible item for repair that is NOT Serial controlled.
2. Book logistics lines.
3. Attempt to Receive.
    A pop up will appear.

Cause

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In this Document
Symptoms
Cause
Solution
References


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