Funds Disbursement Process Home Page Not Showing Payment Process Requests (PPRs) Awaiting User Action (Doc ID 1304348.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Payments - Version: 12.1.1 to 12.1.3 - Release: 12.1 to 12.1
Oracle Payables - Version: 12.1.0 to 12.1.3   [Release: 12.1 to 12.1]
Oracle Payments - Version: 12.1.0 to 12.1.3   [Release: 12.1 to 12.1]
Information in this document applies to any platform.

Symptoms

On application version 12.1.1 in Test instance, after one creates, validates and authorizes a Bank Account Transfer (BAT) the Funds Disbursement Process Home page > Payment Process Requests Awaiting User Action shows as 0. Yet when this 0 hyperlink is clicked, it shows the BAT created.  Also note that the Pending Actions section shows no records

Expected behaviour
The Payment Process Requests Awaiting User Action count should show as 1 on the Funds Disbursement Process Home page.  Also expect the Pending Actions section to show records.

Steps to reproduce
1 - Initiate a Bank Transfer with Settlement

2 - On Funds Disbursement Process Home page
- Payment Process Requests Awaiting User Action : 0
- The Pending Actions section shows no records.

3 - Click on the 0 hyperlink, one results is shown (our BAT from point 1).

Cause

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