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Autocreate Configuration Items Not Creating Configured Items When Order Status Is Entered BMCCCI (Doc ID 1304472.1)

Last updated on JANUARY 30, 2022

Applies to:

Oracle Configure to Order - Version 12.1.2 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.2 version, Configuration Process

Find Autocreate configuration items concurrent program is not creating the configured (star - *) item when
the status of the sales order is Entered. Process is only picking orders that are in Booked status.

This was not the case in 11.5.10.2 as it works correctly in this version of the application.

EXPECTED BEHAVIOR
-----------------------
Expect star items to be created when lines are in Entered status.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Order Management Super User
2. Create an order with an order line for a configured model
3. Invoke the configurator and configure the model
4. Save all changes and leave the order in an Entered State
5. Switch Resp to Bills of Material
6. Run the autocreate configuration item (do not enter the sales order parameter, leave it blank)
7. Look at the log after it completes. You will see that no records get processed
8. Now book the same order
9. Run the autocreate configuration item (do not enter the sales order parameter, leave it blank)
10. Look at the log and you will see it does create the configured items (star -*- item)

BUSINESS IMPACT
-----------------------
Due to this issue, users cannot create star (*) items when the order is in Entered Status.  The Autocreate
Configuration Items is ran as a batch job in the background (scheduled) - as such the order number cannot
be entered.  The need is to pick up the sales orders in an Entered status as well (should not have to book
the order).

This functionality is existing in 11.5.10.2.  It would pick up orders in an Entered status.

Cause

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In this Document
Symptoms
Cause
Solution
References


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