Statement History Missing in Collections Agent Form - IEXRCALL (Doc ID 1304497.1)

Last updated on JUNE 07, 2016

Applies to:

Oracle Advanced Collections - Version 12.1.2 and later
Information in this document applies to any platform.
Form:IEXRCALL.FMB - IEX Startup Form
***Checked for relevance on 28-JAN-2013***

Symptoms

The Statement History is not displayed in the History tab of the Collections Workbench (IEXRCALL).  Receive the following error:

FRM-40735: WHEN-LIST-CHANGED trigger raised unhandled exception ORA-06508

Responsibility:  Receivables
Navigation: Collections > Search
Click into History tab
Change type to Statement
Extend the search dates and click Display
No statement history displays.
instead the error appears

Cause

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