Collections Actions "Apply Credit Hold" Button is Not Updating "Last Update" In Background Tables (Doc ID 1304542.1)

Last updated on FEBRUARY 23, 2015

Applies to:

Oracle Advanced Collections - Version: 12.1.1 and later   [Release: 12.0 and later ]
Information in this document applies to any platform.

Symptoms

When users are accessing the "Apply Credit Hold" option from Collections > Actions drop down
menu to put the customer on hold, the hz_customer_profiles table does not update with a
"last updated" date.  Even though this credit hold option updates the customer record on the HTML
form, it does not update in the background table, making it seem like there was no update.

Cause

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