Why is system showing Balance Forward Billing Template instead of Invoice Template in Preview

(Doc ID 1304772.1)

Last updated on FEBRUARY 20, 2018

Applies to:

Oracle Receivables - Version 12.1.2 and later
Information in this document applies to any platform.


For customers enabled for Balance Forward Billing (BFB), Customers don't get BPA preview  icon in the transaction screen.

But after submitting the generate balance forward program for BFB, and bill is generated, then BPA icon is enabled at the transaction. But when user clicks this, they do not see the invoice preview but they see the Balance Forward Bill with the invoice included.

Why is this so and how can we view the invoice preview even though Balance Forward Bill is generated


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