No Tax Rule or Default Tax Rule is Called Instead of Tax Rules Created to Use a Determining Factor of Tax Classification Code (Doc ID 1304862.1)

Last updated on APRIL 04, 2025

Applies to:

Symptoms

You have defined a Tax Rule to determine the Tax Status, using a Determining Factor of Tax Classification Code and find that the active Tax Rules are not called for Tax Calculation.

This is preventing transactions from being created.

All the information is correctly setup and everything looks ok from the UI. 
Tax Rule is enabled and active. 
The tax engine is simply not calling the code to evaluate tax rules.

Cause

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