Error Selecting Address Usage Of 'General' Or 'Mailing' When Creating Contact In Contact Center
(Doc ID 1305289.1)
Last updated on JULY 14, 2020
Applies to:Oracle Customer Care - Version 12.0.6 and later
Information in this document applies to any platform.
On Release 12.0.6 on Production
Find that when the agent creates a new contact within the Contact Center form the LOV for Address Usage contains two values that give an error when selected:
'General' and 'Mailing'
"Value for site_use_type must be a value defined in look up type PARTY_SITE_USE_CODE"
Steps to Reproduce:
(R) Service Responsibility
(N) Customer Management > Contact Center1. Create Customer Type = Person
2.Enter all the customer details
3. Add address usage = General or Mailing
'Value for site_use_type must be a value defined in look up type PARTY_SITE_USE_CODE'
We also note that within the Receivables Manager Quick Codes form the PARTY_SITE_USE_CODE look up values these 2 values are not enabled however they still appear in the LOV
(R) Receivables Manager
(N) Setup >System > Quick Codes > Receivables>
2. Observe the codes which are not enabled including 'Address' and 'Usage'
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In this Document