Notifications Failing With Error_stack= Wf_object_cache.Getobject(Oracle.Apps.Wf.Notification.Send)
(Doc ID 1306424.1)
Last updated on APRIL 04, 2025
Applies to:
Oracle Workflow - Version 11.5.10.2 to 12.1.3 [Release 11.5.10 to 12.1]Information in this document applies to any platform.
Symptoms
This issue has stopped all transactions and we are unable to progress. No approval transactions across any of the modules (HR , EAM , PO , AP ) are being processes. All processes are getting into error status.
The error message is:
Workflow Errors HRSSA, 409551
Failed Activity: Notify Approver
Activity Type Notice
Error Name WF_ERROR
WF_ERROR Error_MESSAGE=ORA-21710: argument is expecting a valid memory address of an object ERROR_STACK=WF_OBJECT_CACHE.GetObject
oracle.apps.wf.notification.send WF_BES_CACHE.GetEventByName(oracle.apps.wf.notification.send) WF_BES_CACHE.GetSubscriptionByGUID
Failed Activity: Notify Approver
Activity Type Notice
Error Name WF_ERROR
WF_ERROR Error_MESSAGE=ORA-21710: argument is expecting a valid memory address of an object ERROR_STACK=WF_OBJECT_CACHE.GetObject
oracle.apps.wf.notification.send WF_BES_CACHE.GetEventByName(oracle.apps.wf.notification.send) WF_BES_CACHE.GetSubscriptionByGUID
Looking in the Database trace file see the following error:
Exception [type: SIGSEGV, Address not mapped to object] [ADDR:0xFFFFFFFFFFFFFFFF] [PC:0x85F2BB8, kocgor()+96] [flags: 0x0, count: 1]
DDE: Problem Key 'ORA 7445 [kocgor()+96]' was flood controlled (0x2) (incident: 2305210)
ORA-07445: exception encountered: core dump [kocgor()+96] [SIGSEGV] [ADDR:0xFFFFFFFFFFFFFFFF] [PC:0x85F2BB8] [Address not mapped to object] []
ssexhd: crashing the process...
Shadow_Core_Dump = PARTIAL
DDE: Problem Key 'ORA 7445 [kocgor()+96]' was flood controlled (0x2) (incident: 2305210)
ORA-07445: exception encountered: core dump [kocgor()+96] [SIGSEGV] [ADDR:0xFFFFFFFFFFFFFFFF] [PC:0x85F2BB8] [Address not mapped to object] []
ssexhd: crashing the process...
Shadow_Core_Dump = PARTIAL
Changes
Upgraded Database to 11.2.0.1 and upgraded the applications to 12.1.x
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |