My Oracle Support Banner

Service Request > Interactions Tab: Reasons, Results Or Subjects Are Not Populated (Doc ID 1306544.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Teleservice - Version 11.5.10.2 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.

Goal

When viewing the Interactions on a Service Request, there are no Reasons, Results or Subjects in the Interaction Lines.
  (R) Service
  (N) Service Request > Interactions Tab

Expecting to see the reason the SR was updated such as Note added, PO added, Charge created, etc.

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Goal
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.