Service Request > Interactions Tab: Reasons, Results Or Subjects Are Not Populated
(Doc ID 1306544.1)
Last updated on JULY 21, 2020
Applies to:Oracle Teleservice - Version 22.214.171.124 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.
When viewing the Interactions on a Service Request, there are no Reasons, Results or Subjects in the Interaction Lines.
(N) Service Request > Interactions Tab
Expecting to see the reason the SR was updated such as Note added, PO added, Charge created, etc.
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