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Service Request > Interactions Tab: Reasons, Results Or Subjects Are Not Populated (Doc ID 1306544.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Teleservice - Version to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.


When viewing the Interactions on a Service Request, there are no Reasons, Results or Subjects in the Interaction Lines.
  (R) Service
  (N) Service Request > Interactions Tab

Expecting to see the reason the SR was updated such as Note added, PO added, Charge created, etc.


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