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APP-23620 APP-236385 Error After Performing Incorrect Merge Sequence in Quoting (Doc ID 1306573.1)

Last updated on FEBRUARY 11, 2021

Applies to:

Oracle Quoting - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

On : 11.5.10.2 version, HTML User Interface

When attempting to initiate credit check on legacy data where incorrect merge sequence was performed the following error occurs.

ERROR
-----------------------
APP-236203: The Bill-To address for this customer is inactive. APP-236385: Bill to site use ID information is not valid.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
• Access legacy Quote where incorrect merge was performed (i.e. account merge was performed before party merge)
• The quote will default to the appropriate defaulting address
• Open quote and change the address to an address that is an active bill to in customer online but the same address is an INACTIVE bill to in customer standard
• Click on the actions button on the quote form and manually initiating a credit check.
• Get Error

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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