My Oracle Support Banner

APP-23620 APP-236385 Error After Performing Incorrect Merge Sequence in Quoting (Doc ID 1306573.1)

Last updated on FEBRUARY 11, 2021

Applies to:

Oracle Quoting - Version and later
Information in this document applies to any platform.


On : version, HTML User Interface

When attempting to initiate credit check on legacy data where incorrect merge sequence was performed the following error occurs.

APP-236203: The Bill-To address for this customer is inactive. APP-236385: Bill to site use ID information is not valid.

The issue can be reproduced at will with the following steps:
• Access legacy Quote where incorrect merge was performed (i.e. account merge was performed before party merge)
• The quote will default to the appropriate defaulting address
• Open quote and change the address to an address that is an active bill to in customer online but the same address is an INACTIVE bill to in customer standard
• Click on the actions button on the quote form and manually initiating a credit check.
• Get Error




To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.