Errors While Creating Service Requests In Email Center (Doc ID 1306829.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Email Center - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
***Checked for relevance on 13-02-2015***

Symptoms

When attempting to create a Service Request via the email center, an error is received when the Service Request is applied.

Error
oracle.apps.iem.solo.exception.MailActionException: The message was successfully sent to the customer, however one of the post send operations failed.

Please notify the System Administrator. When all Oracle eMail Server processes are running, please re-select the original message to finish this interaction.

Steps to Reproduce
The issue can be reproduced at will with the following steps:
1. Responsibility Email Center Agent Console
2. From the Home Page get the next message from the Message Queue
3. Search for a customer and Associate the customer with the message.
4. send email

Changes

Application upgraded from 12.0.4 to 12.1.3

Cause

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