Getting Error Message: 3003: Lookup code '' is not a valid code for lookup type (Doc ID 1307585.1)

Last updated on NOVEMBER 09, 2016

Applies to:

Oracle Workflow - Version 11.5.10.2 to 12.1.3 [Release 11.5.10 to 12.1]
Information in this document applies to any platform.
Checked for relevance on 03-MAR-2013

Symptoms


In a Release 11.5.10.2 Production environment, some workflow approval messages are returning emails with the error:

Error Message: 3003: Lookup code '' is not a valid code for lookup type CLAIMRMA_APPDECL'.

 
It seems the email parser is having a problem reading the message and extracting the approval message. The format of the message has changed after the 2010 Exchange server was added as a front end to the 2007 Exchange server with the imap accounts on it.
.
The Exchange 2010 server is the Front End server to the imap folders on the 2007 Exchange server.  If by-passing the Exchange 2010 server and going directly to the 2007 Exchange server with the imap folders it works.

Changes

Upgraded to 2010 Exchange Server.

Cause

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