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R12.1: Problem With 'Stop Or Void Payments' Link On Payments Manager Dashboard (Doc ID 1307654.1)

Last updated on FEBRUARY 07, 2019

Applies to:

Oracle Payments - Version 12.1.1 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.


Payments Manager Dashboard > Home tab > Stop or Void Payments link.
Following problems are seen

1. After clicking the link, only a Java window opens.
It is supposed to open the Payments Workbench form, but does not.

2. Other cases seen where user is directed to an Inquiry version of the Payments Workbench.
It is seen that user cannot access the Action button to do the Void.


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