iSupport Registration: Users See the Message "Please use iStore login page"

(Doc ID 1307717.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle iSupport - Version 12.0.4 to 12.1.3 [Release 12 to 12.1]
Information in this document applies to any platform.
***Checked for relevance on 16-SEP-2014***

Symptoms

When External users want to register to use iSupport, they are being presented with an undesired registration page.

The "Register here" link points to jtfreg.jsp, which shows the following TIP message:
       *TIP  For registering iStore and iSupport users , please use iStore login page.

EXPECTED BEHAVIOR
-----------------
Users should be routed to the iStore Registration page, being able to choose one of the following options:

       * Individual
        > Register as individual 

       * Company
        > Register your company 
        > Register as a user of an existing company

STEPS
-----
- Provide external users with the URL to access / register for iSupport use:
http://machine:port/OA_HTML/ibuhpage.jsp
- The Login bin is on the left with Login and Register options (links)
- Click on "Register here" link

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms