Total Hours For Operation Resource In Technician WorkBench Is Not Show Correctly.
(Doc ID 1307854.1)
Last updated on MARCH 15, 2021
Applies to:Oracle Complex Maintenance, Repair, & Overhaul - Version 12.1.3 and later
Information in this document applies to any platform.
In Technician Work Bench ... for Assigned Work Order, the Total Hours for Operation resource does not considered the "shift" hours during calculation. The displayed Total Hours only showed the difference between Assignment End Date and Assignment Start Date of the logged resource. Thus, the Total Hours is NOT correct.
Customer is expecting that the Total Hours for Operation resource should include the shift hours.
1. From the (cMRO)Technician -> My Work Orders ... in Unassigned Work Order, the Duration from Resource Requirements in Operation Master table is shown
2. From the (cMRO) Super User -> Engineering -> Route Management -> Operations -> Resource Requirement (side menu) ..
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