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Troubleshooting Claims Settlement Fetcher Concurrent Program (Doc ID 1308299.1)

Last updated on MARCH 04, 2021

Applies to:

Oracle Trade Management - Version 11.5.10 and later
Information in this document applies to any platform.

Purpose

Oracle Trade Management Product Information Center > Note 1308299.1

This note was created to facilitate troubleshooting Claim Settlement Fetcher concurrent request program. It includes failures and errors experienced when the Claims Settlement Fetcher concurrent request completes successfully however a claim has failed and with an error (fails to process). In such scenarios, the concurrent request will reflect in Error and/or the concurrent log file will reflect error messages.

This note provides the common errors experienced, the cause, the actions required to resolve, and additional reference material to help explain such issues.  For help in finding your error in the log files refer to 11.5.0/12: How to Capture Log or Trace Files and Diagnostics for Claims Settlement Fetcher Concurrent Program (Doc ID 1312628.1) .

Troubleshooting Steps

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In this Document
Purpose
 Oracle Trade Management Product Information Center > Note 1308299.1
Troubleshooting Steps
 1. Claim Settlement Fetcher: Claims Not Processed
      a. Fetching AR settlement Query
      b. Fetching AP settlement Query
      c. Fetching RMA settlement Query
 2. Claim Settlement Fetcher Failures:  Causes and Actions
      a. An error occurred when applying application on receipt through AR Receipt API  ORA- Errors From Claims Settlement Fetcher
      c. Other Common Errors
 3. Claims Settlement Fetcher: Performance Issues
 4. Claims Settlement Fetcher: Data Scripts
 5. Still Have Questions?
References

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