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Quote Numbers Are Not Visible in the Contact Center Order Tab (Doc ID 1308464.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Customer Care - Version 12.1 and later
Information in this document applies to any platform.

Symptoms

On release 12.1:

Find that on the Orders Tab of the Contact Center form, the Quote Number is empty in the spreadtable for an Order which is created from a quote.
The order number is displayed correctly and order details are good, but quote information is empty.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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