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TeleService: Not Able To Select A Bill_To or Ship_To of A Related Customer in Service Request form (Doc ID 1308520.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.


Find that In create Service Request form, after selection of a customer having valid AR Relationships in TCA we are not able to select a Bill_To or Ship_To address from the related customer.

Expect to see the Bill to and Ship to addresses

The issue can be reproduced at will with the following steps:
1. Create a customer relationship for Bill_To and Ship_To between two customers in TCA which will create a Party relationship;
2. Create a new SR using one of two previous customers;
3. Try to select a Bill_To or Ship_To address of the related customer

Why is this and what is the correct setup?


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