Not Able To Select A Bill_to Or Ship_to Of A Related Customer in Service Request form

(Doc ID 1308520.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.
***checked for relevance on 30-JAN-2014***

Goal

Find that In create Service Request form, after selection of a customer having valid AR Relationships in TCA we are not able to select a Bill_To or Ship_To address from the related customer.

Expect to see the Bill to and Ship to addresses

The issue can be reproduced at will with the following steps:
1. Create a customer relationship for Bill_To and Ship_To between two customers in TCA which will create a Party relationship;
2. Create a new SR using one of two previous customers;
3. Try to select a Bill_To or Ship_To address of the related customer

Why is this and What is the correct setup?

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms