Receiving RMA Errors-Rvtpt-020 Exception In Package OE_RMA_RECEIVING (Doc ID 1310063.1)

Last updated on JULY 13, 2016

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.
Checked for relevance on 15-Nov-2012
***Checked for relevance on 13-May-2015***

Symptoms

On : 12.1.3 version, Receiving Functions

When attempting to receive some Return Material Authorizations (RMA), the following error occurs:

ERROR
-----------------------
RVTPT-020: Subroutine rvtoe_RmaPushApi() - UUser-Defined Exception in Package OE_RMA_RECEIVING Procedure Push_Receiving_Info returned error

Cause: Subroutine rvtoe_RmaPushApi() - UUser-Defined Exception in Package OE_RMA_RECEIVING
Concurrent program RVCTP returned error

Cause: RVCTP encountered an internal error. Parameters: RVCTP,IMMEDIATE,489226,

Action: Note both this error number and the actions you are trying to perform. Contact your system ad
RVTBM-008: Subroutine rvtbm_immediate_mngr() returned error

Cause: Subroutine rvtbm_immediate_mngr() returned an internal error.

Action: Note this error number and the actions you are trying to perform. Contact your syste
RVTBM-120: Subroutine rvtptcontrol() returned error

Cause: Subroutine rvtptcontrol() returned an internal error.

Action: Note this error number and the actions you are trying to perform. Contact your system administrator
Concurrent Manager encountered an error while attempting to start your immediate concurrent program RVCTP. Routine &ROUTINE received a return code of failure.

Contact your support representative.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Receiving > Receipts
2. Query up the RMA
3. When attempting to receive it, the above mentioned error occurs.

Cause

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