How to Terminate Multiple Contract Lines? (Doc ID 1310855.1)

Last updated on OCTOBER 25, 2016

Applies to:

Oracle Service Contracts - Version 12.1.1 and later
Information in this document applies to any platform.
Checked for relevance 26-Oct-2014

Symptoms

On :  12.1.1 version, Contracts Billing/Termination

When attempting to terminate several lines at once,
the following error occurs.

ERROR
You cannot terminate this contract/line because it is being modified by another user.

STEPS
The issue can be reproduced at will with the following steps:
1. Responsibility: Service Contract Manager.
Navigation: Contract Management/Launchpad
Go to tab Contract Navigator.
Double click on one contract number in a specific group.
2. In the window that opens for the contract, select multiple contract lines, use right mouse click and select Terminate Line.
a)
First this message pops up:
Note
FOUND MORE THAN ONE RECORD
b)
Click OK button in this window.
3. In Termination window enter Date, Reason etc and click on
Terminate button.
a)
Then message shows:
Note
You cannot terminate this contract/line because it is being modified by another user.
b)
And here the process stops and form gets all reshuffled.

Cause

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