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Document Manager Error Number 3 and Unknown Error When Approving Purchase Orders or Requisitions (Doc ID 1310935.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle Purchasing - Version 11.5.10 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.

Symptoms

Listing of Document Manager Error Number 3 Issues and Troubleshooting Tips > 1310935.1

Requisitions or purchase orders fail during approval with document manager error number 3, causing documents to get stuck in an in process or pre-approved status. These are examples of some of the errors in the workflow:

Failed activity: Approve The PO (APPROVE_PO)
Error Stack: Wf_Engine_Util.Function_Call(PO_REQAPPROVAL_ACTION.APPROVE_DOC,
POAPPRV, 133890-113857, 196532, RUN)
Error Message: User-Defined Exception

Failed activity: Approve The Requisition (APPROVE_REQUISITION)
Error Stack: Wf_Engine_Util.Function_Call(PO_REQAPPROVAL_ACTION.APPROVE_DOC,
REQAPPRV, 133890-113857, 196532, RUN)
Error Message: User-Defined Exception

Failed activity: Does Approver Have Authority? (VERIFY_APPROVER_AUTHORITY)
Error Stack: Wf_Engine_Util.Function_Call(PO_REQAPPROVAL_ACTION.VERIFY_AUTHORITY,
POAPPRV, 133890-113857, 196532, RUN)
Error Message: User-Defined Exception

Failed activity: Forward PO With Status "In-Process" (FORWARD_DOC_INPROCESS)
Error Stack: Wf_Engine_Util.Function_Call(PO_REQAPPROVAL_ACTION.FORWARD_DOC_INPROCESS,
REQAPPRV, 133890-113857, 196532, RUN)
Error Message: User-Defined Exception

Failed activity: Open document state (OPEN_DOCUMENT_STATE)
Error Stack: Wf_Engine_Util.Function_Call(PO_REQAPPROVAL_ACTION.OPEN_DOC_STATE, POAPPRV, 61-800,204955, RUN)
Error Message: User-Defined Exception

Failed activity: Build Default Approval List (BUILD_DEFAULT_APPROVAL_LIST)
Error Stack:Wf_Engine_Util.Function_Call
(PO_APPROVAL_LIST_WF1S.BUILD_DEFAULT_APPROVAL_LIST,
REQAPPRV, 24164-182234, 166001, RUN)
Error Message: User-Defined Exception

The sysadmin error workflow attribute does not display additional error messages. Run this query to confirm that the value is null:

Cause

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In this Document
Symptoms
Cause
Solution
 1. Context issue
 2. Sequence reached max value (Release 11.5.x)
 3. Terms and conditions file exceeds 32KB size limitation (Release 11.5.x)
 4. Custom data group (Release 11.5.x)
 5. Incorrect RAC configuration (Release 11.5.x)
 6. Logging
References

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