Line Error in Fulfill: Record Is Currently Being Worked On By Another User (Doc ID 1310961.1)

Last updated on SEPTEMBER 20, 2017

Applies to:

Oracle Order Management - Version 11.5.10.0 to 11.5.10.3 [Release 11.5.10]
Information in this document applies to any platform.

Symptoms

Order lines are intermittently getting an error/exception in the workflow activity 'Fulfill':,

LINE PROCESSING MESSAGES
   WARNING   LINE   HEADER_ID   LINE_ID   MSG_SOURCE   ACTIVITY   REQUEST_ID   DESCRIPTION   MESSAGE_TEXT      
10.1794730 1039316C=Conc Process 17637060 Record is currently being worked on by another user, Please try to update it later.     
10.1794730 1039316C=Conc Process 17637060 User-Defined Exception in Package OE_Line_Fullfill Procedure Fulfill_Line     
10.1794730 1039316C=Conc Process 17637060 User-Defined Exception in Package OE_DBI_UTIL Procedure Update_DBI_log     
10.1794730 1039316C=Conc Process 17637060 User-Defined Exception in Package OE_Line_Fullfill Procedure Process_Fulfillment     
10.1794730 1039316C=Conc Process 17637060 Workflow activity Fulfill has failed. Please fix the errors and retry the activity from the Order Form or the Workflow Monitor.  


Work Around
-----------------
Lines have to be retried to progress them so they closed properly.

Cause

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