R12.1+ Report Manager Returns Only Tokens In Excel and no data (Doc ID 1311302.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Report Manager - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Core Functionality


Find Report Manager will publish FSG in Excel showing only tokens and no data when using custom template. When seeded template is used the spreadsheet is blank.
This occurs intermintently .
Customer has  multi node(with or  without  RAC enabled)

EXPECTED BEHAVIOR
-----------------------
Expect to have FSG published as expected each time

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Access Repository
2. Chose to publish
3. Chose period and format output

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot rely on the Report Manager to get the FSG when needed .This impacts the functionality of the tool itself.

Cause

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