MFS: Email Address On Customer Information Is Wrong
(Doc ID 1311579.1)
Last updated on MAY 19, 2020
Applies to:Oracle Field Service - Version 220.127.116.11 to 18.104.22.168 [Release 11.5]
Information in this document applies to any platform.
After applying <patch 9039538> it is expected to see the email address for the contact in the email address field on the mobile device (assuming that that contact has an email address). Although there is a new email address field displayed it is not populated.
The issue can be reproduced at will with the following steps:
1. Apply <patch 9039538>
2. Create SR and task.
3. Select contact with email address.
4. Assign to test user.
5. Synchronize the mobile device.
6. View customer information.
7. Email field is visible but empty
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