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12.1.2 Dispatch Center Error: When Scheduling A Task If Access Hours Are On The Task (Doc ID 1311783.1)

Last updated on MAY 22, 2020

Applies to:

Oracle Field Service - Version 12.1.2 and later
Information in this document applies to any platform.
Form:CSFDCMAI.FMB - Dispatch Center


Symptoms

On : 12.1.2 in the Dispatch Center: when trying to schedule a task from the Dispatch Center form,  an error occurs if the task has 'Access Hours'.

ERROR
-----------------------

process_custom_event.exit.exception exception OTHERS encountered
handler.exit.exception exception OTHERS encountered


STEPS
-----------------------
1. Connect to the applications using the 'Field Service Manager' responsibility.
2. Navigate to the Dispatch Center.
3. Attempt to schedule any task which has 'Access Hours'.

Cause

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In this Document
Symptoms
Cause
Solution
References


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