DATAFIX: Email center Agent assigned to an Email Account Twice. (Doc ID 1311840.1)

Last updated on MARCH 06, 2015

Applies to:

Oracle Email Center - Version 12.1 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 Email Center Administration

Find that there are 2 associations getting created when agents are assigned to accounts

Expected Behavior
Expect only one association to be created

Steps to reproduce
The issue can be reproduced at will with the following steps:

(R) Email Center Administrator
(N) Email Center Supervisor Console /Administration/Email Accounts/Associations


Agents (agents to accounts)
Select an Email Account

Check the Email Access box against an agent and see that another record gets created when applied.

Note: 

There will be two associations for the same agent and one cannot be deleted/removed.

 

Cause

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