DATAFIX: Email center Agent assigned to an Email Account Twice.
(Doc ID 1311840.1)
Last updated on JUNE 05, 2019
Applies to:Oracle Email Center - Version 12.1 and later
Information in this document applies to any platform.
On : 12.1.3 Email Center Administration
Find that there are 2 associations getting created when agents are assigned to accounts
Expect only one association to be created
Steps to reproduce
The issue can be reproduced at will with the following steps:
(R) Email Center Administrator
(N) Email Center Supervisor Console /Administration/Email Accounts/Associations
Agents (agents to accounts)
Select an Email Account
Check the Email Access box against an agent and see that another record gets created when applied.
There will be two associations for the same agent and one cannot be deleted/removed.
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In this Document