Unable To Open The Sales Order Form ORA-06508 ONT_HEADER_Def_Hdlr SHIP_FROM_ORG_ID 1

(Doc ID 1312678.1)

Last updated on AUGUST 08, 2016

Applies to:

Oracle Order Management - Version 12.1.1 and later
Information in this document applies to any platform.
***Checked for relevance on 17-Jul-2013***
***Checked for relevance on 20-May-2015***

OEXOEORD
Sales Order Form
ORA-06508
ONT_HEADER_Def_Hdlr
SHIP_FROM_ORG_ID 1


Symptoms

On : 12.1.1 version, Sales & Marketing

When attempting to open Sales Order Form, the following error occurs.

ERROR
-----------------------
ORA-06508: PL/SQL: could not find program unit being called in Package ONT_HEADER_Def_Hdlr Procedure Default_Record: SHIP_FROM_ORG_ID 1


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Responsibility: Order Management Super User
2. Navigate: Orders Workbench, Order Organizer > Open Sales Order Form
3. Receive error:
ORA-06508: PL/SQL: could not find program unit being called in Package ONT_HEADER_Def_Hdlr Procedure Default_Record: SHIP_FROM_ORG_ID 1


Cause

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