R12.1.2: Charges User Hooks: User Hooks For Submitting Orders (Doc ID 1313060.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Teleservice - Version 12.1.2 and later
Information in this document applies to any platform.
***Checked for relevance on 15-SEP-2014***

Symptoms

In 12.1.2 Charges ,
Find that there is no Ability to Use own Business Logic to Derive Order Line Type in Service Request in the Charges Screen. Currently, the Order line type are mapped to one Service Activity. Customer has one service Activity which could use more than one order line type in Order management depending on the type of Entitlement.

Cause

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