Data Fix: 'This customer item instance is currently in an Internal location PROJECT and it is an Invalid location for the type of transaction being processed.'

(Doc ID 1313088.1)

Last updated on MARCH 28, 2018

Applies to:

Oracle Installed Base - Version 11.5.10.2 and later
Information in this document applies to any platform.
***Checked for relevance on 01-Jun-2014***

Symptoms

This datafix has been approved by development for Customer consumption 27-Apr-2012.

IMPORTANT: The information contained in this document may contain omissions, inaccuracies or other errors. It is provided "as is" and without warranty. Oracle does not warrant that the information in the materials is up to date or error free, nor does it provide any other warranties, whether expressed or implied in law, including the implied warranties of merchantability or fitness for a particular purpose. The materials are not a program or documentation under the terms of your license agreement(s) with Oracle. In no event shall Oracle be liable for any direct, indirect, incidental, special or consequential damages, or damages for loss of profits, revenue, data or use, incurred by you or any third party, whether in an action in contract or tort, arising from your access to, or use of, this information.

If you have any questions or concerns please contact Oracle Support before running the script.

 

RMA Receipt transaction fails to update Install Base and has the following error:

This customer item instance is currently in an Internal location PROJECT and it is an Invalid location for the type of transaction being processed

 

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Perform RMA Receipt transaction in Inventory and OM
2. Check Install Base instance > instance is not updated with RMA receipt transaction
3. Go to Oracle Install Base Admin responsibility > Transaction Error Reprocessing form > above error can be seen

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms