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Error in Sales Online 360 Views - Encryption Key is Not Set (Doc ID 1313288.1)

Last updated on FEBRUARY 05, 2020

Applies to:

Oracle Sales Online - Version 11.5.10.0 to 11.5.10.2 [Release 11.5.10]
Information in this document applies to any platform.

Symptoms

Customer is getting the following error when trying to open anything in the 360 view:

"Encryption key is not set. Please set a value for "encryption key" in cookie properties as per documentation"

They have set the encryption key, cleared the cache and bounced the apache and still the error occurs.

Changes

 

Cause

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