Assets Not Found In The Fixed Asset Page Using Asset Tracking Responsibility

(Doc ID 1313722.1)

Last updated on NOVEMBER 09, 2017

Applies to:

Oracle Assets - Version 12.1.3 and later
Oracle Asset Tracking - Version 12.1 and later
Information in this document applies to any platform.

Symptoms


On Release 12.1.3 when searching for assets from the Fixed Assets page under the Asset Tracking Super User responsibility, the following error occurs:

ERROR
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1)  Both Simple and Advanced Searches fail with:
The set up attached to the responsibility does not exist.  Please make sure a set up rule exists and you are logged into a responsibility to which the rule is associated.

2)  After resolving that first error, the search doesn't work for the asset number.  The LOV doesn't return any value.

STEPS
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The issue can be reproduced at will with the following steps:
1. Connect to the  Asset Tracking Super User Responsibility
2. Navigate to Assets >Fixed Assets
3. Enter  any search criteria for an existing asset
4. Query does not complete and the error appears at the top of the page.

Cause

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