Account Details for the Customer Shows Wrong Amount Applied

(Doc ID 1313777.1)

Last updated on DECEMBER 21, 2017

Applies to:

Oracle Receivables - Version 11.5.10.2 and later
Information in this document applies to any platform.
***Checked for relevance on 03-JAN-2013***

Symptoms

You have a Receipt for customer A, that is applied to two different customer accounts (A and B, for example).  However in the Receivables > Account Details form for customer A, the amount applied is the total of the receipt amount rather than the actual amount applied.

Cause

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