My Oracle Support Banner

Termination Amount Is Not Displayed In Contract Although Termination Is Successful (Doc ID 1313964.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Service Contracts - Version 12.1.1 and later
Information in this document applies to any platform.

Symptoms

After a contract subline is terminated with a termination amount, the contract Termination fields are not updated with the termination amount.  The contract Total is correctly reduced by the amount credited, but the Termination fields in the Pricing/Billing tab continue to show 0 amounts.

Expected behavior:
Expect the Termination Amounts fields to show the termination amount details.

Steps to reproduce:
1. Open a Service Agreement contract that has been fully billed.
2. Go to the subline and go to Tools > Terminate subline
3. Terminate the subline : enter the termination date and reason, click the Full Credit checkbox, enter Override amount
4. Click Review, then Terminate and save the termination.
5. Review the termination amounts in the contract Pricing/Billing tab- the amounts remain 0

Changes

The environment has been upgraded.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.