Eam Asset Workbench: Graphical Hierarchy Not Displayed In R12 (Doc ID 1313984.1)

Last updated on OCTOBER 28, 2016

Applies to:

Oracle Enterprise Asset Management - Version 12.1.1 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.1 version – Enterprise Asset Manager


Issue is occurring consistently in the UAT Test Environment. The Graphical Hierarchy is not displaying the Asset Hierarchy - it simply displays a blank page with a red cross on the top left of the page.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Responsibility : Maintenance Super User
2. Navigate to Assets --> Capital --> search on any Asset Number
3. Select the option "Graphical Hierarchy" from the drop down on the page --> click on "Go"
4. This will open the page Graphical View - Asset Relationship
5. It should display the graphical asset hierarchy for the asset - instead it displays a blank page with a red cross.

Steps taken to understand issue :
a. This issue only happens when the Client uses Internet Explorer. It works fine using Firefox (not a solution for the customer).
b. The customers java and IE version are p to date.

Cause

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